Last Updated: January 1, 2025
Thank you for choosing AlkaSlim Premium Formula. We understand how important it is to receive your order in a timely and reliable manner. Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays) after payment is confirmed. Orders placed on weekends or holidays will be processed on the next available business day.
You will receive an order confirmation email immediately after checkout and a separate shipping confirmation email with tracking details once your order has been dispatched.
Shipping Methods & Delivery Times
We currently ship within the contiguous United States. The following shipping options are available at checkout:
- Standard Shipping (5–7 business days): Available on all orders. A small shipping fee may apply to single-bottle orders.
- Expedited Shipping (2–3 business days): Available for an additional fee at checkout.
- Free Standard Shipping: Automatically applied to all 3-bottle and 6-bottle bundle orders.
Please note that delivery times are estimates and not guarantees. Delays can occasionally occur due to high shipping volumes, weather conditions, or carrier disruptions beyond our control.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and a link to the carrier's tracking page. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
If you have not received a tracking email within 4 business days of your purchase, please contact us at contact@getAlkaSlim.com.
Shipping Destinations
At this time, we ship to all 50 US states. We do not currently offer international shipping. We apologize for any inconvenience this may cause and hope to expand our shipping destinations in the future.
Lost or Delayed Packages
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check with neighbors or other household members.
- Look around your property — carriers sometimes leave packages in secure spots.
- Wait 24–48 additional hours, as packages are sometimes marked as delivered before they arrive.
- Contact your local post office or carrier with your tracking number.
If your package is confirmed lost after these steps, please contact our customer support team and we will work with you to resolve the issue as quickly as possible.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are unable to reroute packages once they have been dispatched. If you notice an address error immediately after ordering, contact us right away at contact@getAlkaSlim.com and we will do our best to correct it before the order ships.
AlkaSlim Wellness is not responsible for packages delivered to an incorrect address provided by the customer.
Damaged Packages
If your order arrives damaged, please photograph the packaging and product before discarding anything, then contact us within 5 business days of delivery. Include your order number and photos in your email and we will arrange a replacement or refund promptly.
Contact Information
For shipping questions or order support, please reach our team at:
- Email: contact@getAlkaSlim.com
- Phone: +1 (323) 237-8559
- Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time
We typically respond to all inquiries within 24–48 business hours.