Last Updated: January 1, 2025
At AlkaSlim Wellness, customer satisfaction is our top priority. We are confident in the quality of our product and back it with a generous 60-day money-back guarantee. If you are not completely satisfied with your purchase, we want to make the return process as simple and stress-free as possible.
60-Day Money-Back Guarantee
We offer a full 60-day money-back guarantee from the date of purchase. If for any reason you are not satisfied with AlkaSlim Premium Formula, simply contact our customer support team within 60 days of your purchase date to initiate a return and receive a full refund of the purchase price (excluding original shipping costs, if applicable).
Return Eligibility
To be eligible for a return and refund:
- Your return request must be submitted within 60 days of your original purchase date.
- You must contact our customer support team first to receive return instructions before shipping anything back.
- The product must be returned in its original packaging (empty or partially used bottles are accepted under the 60-day guarantee).
- Returns without prior authorization will not be processed.
How to Initiate a Return
Follow these simple steps to start a return:
- Step 1: Email us at contact@getAlkaSlim.com with your order number and the reason for your return.
- Step 2: Our team will respond within 24–48 business hours with return instructions and a return address.
- Step 3: Package your items securely and ship them using a trackable shipping method. We recommend keeping your shipping receipt.
- Step 4: Once we receive and process your return (within 5–7 business days of receipt), your refund will be issued to your original payment method.
Refund Processing
Refunds are issued to the original payment method used at the time of purchase. Please allow up to 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or credit card provider.
We will not reimburse return shipping costs unless the return is the result of our error (such as a wrong item shipped or a defective product).
Damaged or Defective Items
If your product arrives damaged, defective, or significantly different from what was advertised, please contact us within 5 business days of receiving your order. Include:
- Your order number
- A description of the issue
- Clear photos of the damaged product and packaging
We will arrange for a replacement or issue a full refund at no cost to you, including return shipping where applicable.
Non-Returnable Items
The following items are not eligible for return or refund:
- Orders returned after the 60-day guarantee period has expired.
- Items returned without prior authorization from our support team.
- Packages that appear to have been tampered with or misused.
Contact Us
To initiate a return or ask any questions about our return process, please reach us at:
- Email: contact@getAlkaSlim.com
- Phone: +1 (323) 237-8559
- Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time